Privacy Policy

DragonBet Casino is committed to protecting the privacy and security of our users. This privacy policy explains how we collect, use, store, and safeguard your personal information when you access our online slot games and services. We adhere to stringent data protection standards to ensure safe gaming and maintain the trust you place in us.

Information We Collect

We gather various types of information to provide you with optimal gaming experiences and comply with regulatory requirements. Personal data collected includes your name, date of birth, residential address, email address, and telephone number during account registration. Financial information such as payment card details, bank account numbers, and transaction history is processed to facilitate deposits and withdrawals. We also collect technical data including IP addresses, browser type, device information, operating system, and gameplay statistics. Identification documents may be required for verification purposes to prevent fraud and ensure compliance with age restrictions and anti-money laundering regulations.

How We Use Your Information

Your personal data serves multiple essential functions within our operations. We process information to create and manage your DragonBet Casino account, authenticate your identity, and verify your age to ensure safe gaming practices. Transaction processing requires financial data to handle deposits, withdrawals, and maintain accurate records. We utilise your information to provide customer support, respond to enquiries, and resolve technical issues. Marketing communications about promotions, bonuses, and new slot games may be sent where you have provided consent. Additionally, we analyse gameplay patterns and user behaviour to improve our services, detect fraudulent activity, and maintain platform security. Compliance with legal obligations, including responsible gambling measures and regulatory reporting, necessitates certain data processing activities.

Data Sharing and Third Parties

We may share your information with carefully selected third parties under specific circumstances. Payment processors handle financial transactions securely on our behalf. Identity verification services assist in preventing fraud and ensuring regulatory compliance. Our technology partners provide hosting, maintenance, and technical support for the platform. We may disclose information to regulatory bodies, law enforcement agencies, or legal authorities when required by law or to protect our legitimate interests. The table below outlines our primary third-party categories and their purposes:

All third parties are contractually obligated to maintain confidentiality and process data solely for specified purposes in accordance with data protection legislation.

Data Security and Retention

DragonBet Casino implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols for data transmission and storage, including SSL technology for all sensitive communications. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes. Our systems undergo regular security audits and vulnerability assessments to maintain optimal protection standards. We retain your personal information for as long as your account remains active and for such period thereafter as required by applicable laws and regulations. Inactive accounts are subject to data retention policies that balance operational needs with privacy principles. Upon account closure, we retain certain information to comply with legal obligations, resolve disputes, and prevent fraud. You may request deletion of your data subject to our legitimate business interests and legal requirements. Back-up copies stored for disaster recovery purposes are deleted in accordance with our standard retention schedules.

Your Rights and Contact Information

Under data protection legislation, you possess several rights regarding your personal information. You may request access to the data we hold about you and receive a copy in a structured, commonly used format. If information is inaccurate or incomplete, you have the right to request correction or updating. In certain circumstances, you may request deletion of your personal data, restriction of processing, or object to particular processing activities. Where we rely on consent for processing, you maintain the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal. To exercise these rights or raise concerns about our privacy practices, contact our Data Protection Officer at [email protected] or write to our registered office address. We will respond to requests within one month, though complex requests may require additional time. If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection matters. We regularly review and update this privacy policy to reflect changes in our practices, legal requirements, or industry standards. Material changes will be communicated through prominent notices on our website or via email to registered users.